Effective Date: 23 June 2023
Thank you for choosing our fertiliser supply marketplace, Fert Finda, as your preferred platform for purchasing fertiliser products. As the organizer of shipping and freight, we have established this shipping policy to outline the responsibilities, guidelines, and procedures related to the shipment of products. Please read this policy carefully to understand how shipping arrangements are handled.
1.1 The shipping agreement is between the customer and Fert Finda Limited. We act as the organizer of shipping and freight, facilitating the transaction between customers and suppliers.
1.2 The terms and conditions of the shipping contract are established by Fert Finda Limited. Customers are bound by our shipping policies and guidelines.
2.1 Fert Finda Limited will determine the most appropriate shipping methods and carriers for the transportation of fertiliser products.
2.2 We will select reputable carriers and utilize various shipping options, including ground, air, or ocean freight, based on factors such as product type, destination, and customer preferences.
3.1 The shipping costs associated with the purchase of fertiliser products will be calculated and communicated to the customer by Fert Finda Limited.
3.2 Customers will be informed about the applicable shipping/freight charges before finalizing their orders.
4.1 Fert Finda Limited will provide estimated shipping timelines to customers, taking into consideration factors such as product availability, order volume, and destination.
4.2 We will make reasonable efforts to ensure timely fulfillment and delivery of orders, keeping customers informed about any delays or changes to the shipping timeline.
5.1 Fert Finda Limited will provide customers with tracking information for their orders, including tracking numbers, carrier details, and relevant order status updates.
5.2 Customers can contact Fert Finda Limited directly for any inquiries related to tracking, order status, or delivery updates.
6.1 Customers are responsible for providing accurate shipping addresses during the ordering process. Any delays or issues arising from incorrect or incomplete address information will be the customer’s responsibility and may incur additional shipping/freight charges.
6.2 Upon delivery, customers are advised to inspect the shipment for any damage or discrepancies. If any issues are identified, customers should contact Fert Finda Limited immediately to report the problem and seek resolution.
7.1 Returns and refunds for fertiliser products are subject to our marketplace’s policies. Customers should review our return and refund policy before initiating any return requests.
7.2 Fert Finda Limited will handle returns and refunds in accordance with our established procedures. Customers should contact us directly to initiate the return process and resolve any issues related to returns or refunds.
8.1 Fert Finda Limited assumes no liability for any damages, losses, delays, or disputes arising from the shipping of fertiliser products organized by us.
8.2 Any disputes related to shipping, including damaged or lost shipments, should be reported to Fert Finda Limited, and we will work with customers, carriers and suppliers to resolve the issue.
9.1 Fert Finda Limited reserves the right to modify or update this shipping policy as necessary. Customers will be notified of any changes through our website or other appropriate channels.
By placing an order through Fert Finda Limited, you acknowledge and agree to abide by the shipping policy outlined above. If you have any questions or concerns regarding the shipping process, please contact our marketplace directly for assistance.
