Effective Date: 23 June 2023
Thank you for choosing the Fert Finda Marketplace. We strive to provide excellent customer service, including a fair and transparent returns and refund process. Please carefully review the following policy to understand how returns and refunds are handled.
1.1 Returns are accepted for eligible products as determined by the original supplier’s return policy.
1.2 Eligible products must be in their original condition, unused, unopened, and with all original packaging and tags intact.
1.3 Customers must initiate the return process within the timeframe specified by the supplier’s return policy.
2.1 Customers who wish to initiate a return should contact Fert Finda Limited directly to request a return authorization.
2.2 Fert Finda Limited will facilitate the return process by providing instructions and coordinating the return logistics between the customer and the supplier.
2.3 Customers are responsible for packaging the product securely for the return shipment.
3.1 Return shipping responsibilities and costs depend on the reason for the return:
a) If the product received is different from what was advertised on Fert Finda Limited, the supplier will be liable for the return shipping costs.
b) If the return is due to the customer’s change of mind or preference, the customer is responsible for arranging and covering the return shipping costs.
3.2 Fert Finda Limited will provide return shipping instructions and assistance to customers, but we do not assume responsibility for return shipping costs or any damages or losses that may occur during the return transit.
4.1 Refunds will be issued by Fert Finda Limited once the returned product is received and inspected by the original supplier.
4.2 If the returned product meets the eligibility criteria as determined by the supplier, Fert Finda Limited will process the refund to the customer.
4.3 Once the refund is confirmed by the supplier, Fert Finda Limited will initiate the refund to the customer’s original payment method or as determined in agreement with the customer.
4.4 The timeframe for the refund to be reflected in the customer’s account may vary depending on the payment method and financial institution.
5.1 Certain items may not be eligible for return or refund, as determined by the supplier’s return policy. These items may include:
a) Perishable or consumable products.
b) Products with specific usage limitations or expiration dates.
c) Customized or personalized products.
5.2 Customers should review the supplier’s return policy or contact Fert Finda Limited for clarification if they have any questions about the eligibility of a specific item for return or refund.
6.1 Fert Finda Limited facilitates the returns process, but we do not assume responsibility for the return shipping, product inspection, or refund issuance. These are the responsibilities of the original supplier.
6.2 Any disputes or issues related to returns, refunds, or product quality should be resolved directly between the customer and the supplier with the assistance of Fert Finda Limited.
7.1 Fert Finda Limited reserves the right to modify or update this returns and refunds policy as necessary. Customers will be notified of any changes through our website or other appropriate channels.
By placing an order through Fert Finda Limited, you acknowledge and agree to abide by the returns and refunds policy outlined above. If you have any questions or concerns regarding the returns process, please contact our marketplace directly for assistance.
